Terms and Conditions

Cleverkit.com Terms and Conditions

Email notifications

To return an item, please complete our returns form and return the item/s to CleverKit.com.

Please ensure that all returns are securely wrapped and packaged and that you include the provided returns reference.

Please send your return to the following address:

CleverKit.com
Unit 30 Barwell Business Park
Leatherhead Road
Chessington
United Kingdom
KT9 2NY

We recommend that you use a recorded return method as we cannot accept responsibility for returns lost in transit.

For non-faulty returns please refer to our 14 day, otherwise refer to our returns policy for further information.

Buying Products on CleverKit.com

All of our prices are inclusive of VAT. Delivery charges will be calculated during the checkout process, after you choose your preferred delivery method. We try to have accurate pricing and availability information on all the products we offer; despite our best efforts, a small number of the products in our catalogue may be mispriced or have inaccurate stock availability information. We do verify prices as part of our acceptance procedure, and will inform you if a product’s correct price is higher than that stated in your order, so you may ultimately decide whether or not to order the product at the correct price. We may change the price of any product at any time before you place an order. If the goods you have ordered are not in stock, we may send an e-mail to inform you, at which time you may cancel your order. We do our best to accurately estimate when items will be dispatched and/or delivered; however, these estimates are based on several factors over which we have no control and as such, time for dispatch and/or delivery shall not be of the essence of the contract and should be considered as rough estimates only.

Note:
CleverKit.com does not invite purchases from outside of the United Kingdom (UK); and therefore all transactions will be subject to UK VAT. You are advised not to place orders with a shipping destination outside of the UK.

Your Right to Cancel

Under the Consumer Protection (Distance Selling) Regulations 2000, you have the right to cancel the contract for the purchase of your order within seven days of delivery (starting the day after the receipt of the goods).

To cancel your order before delivery, you must first check your order status within the order tracking facility as detailed in the order tracking section above. If your order has not reached the delivery process, a customer service operative will be able to cancel your order. Please call 08456 187 249 with your order number.
The customer must have a duty of care within the 7 day cancellation period for the items purchased. The item must not have been used, must be complete with all components and the packaging must be not be damaged in any way this includes any scratches and keeping the protective screen cover on the goods. Note that if these conditions are not met we may not accept returned goods.

Refunds will be for goods only and will include any carriage costs paid to us.
We recommend using a posting method that provides proof of delivery and can compensate for lost or damaged goods for higher value items.

Please ensure that all returns are securely wrapped and packaged. We cannot be held responsible for any units that have been damaged in transit.

Delayed/Lost Delivery

If you have not received your order within 15 working days of dispatch (not including Sundays), you must immediately advise CleverKit.com customer services of the delay/loss.

Returns Policy


  1. In addition to your statutory rights, if you wish to return goods outside of the 7 day cancellation period, we operate a 14 day faulty returns period.
  2. All of the products on sale have met our high quality-control standards.
  3.

Refunds will be for goods only and will not include any carriage costs paid to us outside of the 7 day cancellation period.


  4. Please ensure that all returns are securely wrapped and packaged.
  5. We recommend using a posting method that provides proof of delivery and can compensate for lost or damaged goods for higher value items.
  6. We cannot be held responsible for any units that have been damaged in transit.
  7. Please include the order number provided to ensure your return is processed without delay.
  8. We do not operate a try before you buy policy.
  9. Any goods found to be defective within 14 days will be replaced.
10. Goods found to be tampered with by the customer will not be replaced, but will be returned at the customer's expense.
11. If you wish to return goods which are not faulty, we will accept the return providing the goods are in a good clean condition with the original packaging and having not been used including protective cover. These goods can be exchanged for other products, subject to the difference in costs being incurred. Items returned for a refund, when the goods are not faulty will be charged a handling fee of 15%.
12. Used earpieces and Bluetooth headsets will not be accepted due to hygiene reasons.
13. Software disks, games, UMD disks, films and creams cannot be returned if the security seal has been broken.
14. In certain circumstances, faults will need to be diagnosed by the manufacturers of the item before a replacement can be issued (i.e. memory card reading faults, handset not     powering up etc.).
15. Replacement or alternative items will be processed as promptly as possible, but please be aware that it may take up to 5 working days to issue the item. If an item is out of stock, it will then become a priority back order to be shipped once stock is available.
16. Refunds by credit card are made to the same credit card that was used for the original purchase. Please be aware that it may take up to 14 days for your card to be refunded.

The above conditions are in addition to your statutory rights, which are not affected.

Manufacturers Warranty

1. Outside of the 14 day faulty return period, returned items can not be accepted, unless covered by manufacturer’s warranty. Items returned to us will be forwarded to the manufacturer for repair or replacement.
2. For repairs/replacements under manufacturers warranty for any item except Sim free, pay as you go or contract please include the reference number provided to ensure your return is processed without delay.
3. For repairs/replacements under manufacturers warranty for Sim free, pay as you go or contract, see Mobile Phone repair section below.
4. Please note that warranty claims beyond 14 days for SIM-free handsets are resolved in the most prompt manner through your local repair centre. Please call us for manufacturer repair centre details.

General Handset Return Conditions

All returns should be in as new condition with screen and keypad protective film intact (where applicable).

The handset must be returned packaged in the original undamaged box including the box inners as well as the phones accessories and literature that came with the phone
CleverKit.com cannot be held responsible for any numbers or data lost.

Your return will be rendered void or will attract an administrative charge as detailed in the charges section below if:

• Changes to manufacturers settings have been made
• Deleting pre-installed manufacturers content such as games
• Evidence of the phone being opened or attempts to tamper with fixing screws/clips
• The phone or memory card contains personal data such as photos, contacts or any other downloaded content such as ringtones, games etc.
• The phone is protected by the non default pin code
• Seal of included licensed software has been opened
• The following handling charges are applicable in instances where:

Removal of personal data    £25.00
Cosmetic damaged handsets (i.e. scuffs, minor scratches etc.)     £50.00
Damaged/missing handset box     £20.00
Missing handset manual    £14.50
Missing manufacturers/personal hands free kit    £19.50
Missing leather case, in-car charger, battery, mains charger, CDROM software , data cable etc.     £19.50 each
   

In instances whereby Personal Data cannot be removed from the handset using the manufacturers reset functions or the seal of the included licensed software has been broken, your handset will be returned to you.   

Failed Delivery Policy

On occasions parcels identified as ‘Failed Delivery’ are returned to CleverKit.com within 5-10 days of dispatch from our warehouse. 

Reasons given are the following:

1. Addressee has gone away
2. No Answer
3. Address Incomplete
4. Address Inaccessible
5. Addressee unknown
6. Refused
7. Not called for

Where any of the above reasons is applicable to your order then you will be informed of the failed delivery attempt by email and if required, a request for delivery address or confirmation of delivery details that you originally provided when first placing your order.

Reasons 1 & 2

Cost of the re-delivery will be charged to you and your order will be dispatched within 48 – 72 hours from notification, unless CleverKit.com receives alternative instructions.

Reason 3-5

Cost of the re-delivery will be charged to you and your order will be dispatched following confirmation of the delivery address details.

Reason 6 & 7

No action will be taken by CleverKit.com until new instructions are received from you.  If after 30 days from the original dispatch date you have not contacted CleverKit.com then your order will be disposed of and a recycling charge made to your account.

Note:
In the event the delivery address needs to be amended, please contact our Customer Services Team within 48 hours either by Email or by phoning 08456 187 249 during our opening hours.
Re-delivery will be charged at the appropriate rate for the original delivery service chosen when the order was placed.
Recycling charges will be applicable to the product/s requiring recycling.

Promotional Codes

Promotional codes are only valid online and need to be entered in the shopping basket to obtain discount.

Promotional Codes cannot be used in conjunction with any other promotional codes.
Any certificate or voucher has a cash redemption value of 0.001p and is not transferable or assignable.

Information You Provide To Us

The following applies to any information you provide to us, for example during any registration or ordering process.
You authorise us to use, store or otherwise process any personal information which relates to and identifies you, including but not limited to your name, email address, telephone number and address, to the extent reasonably necessary to fulfill your order, market/communicate products and services and deal with any enquiries relating to the same whether by us, our partners, successors (including the purchaser of the whole or part of our business), associates or sub-contractors (together our 'Partner Companies'). If you would like to request information or review or modify any part of your personal information then you should e-mail us at info@CleverKit.com .
If you obtain or choose to buy products through our website or give us personal information then we may collect information about your buying behaviour and if you send us personal correspondance such as emails or letters then we may collect this information into a file specific to you. All such information collected by us shall be referred to in these terms and conditions as 'Personal Information'

Fraud

CleverKit.com will not tolerate any attempts to obtain goods by fraudulent means. Any fraudulent action will be reported to the relevant authorities. Please note that Internet host IP addresses are recorded when placing an order online.

Age

Any orders placed by those aged under 18 must be with the consent of a parent or guardian. Any information given by the child must be with the consent of a parent or guardian. The card holder must be available to give information in cases where an under 18 is ordering. 

Electronic communications

When you visit CleverKit.com or send e-mails to us, you are communicating with us electronically. We communicate with you by e-mail or by posting notices on the website. For contractual purposes, you consent to receive communications from us electronically and you agree that all agreements, notices, disclosures and other communications that we provide to you electronically satisfy any legal requirement that such communications be in writing. This condition does not affect your statutory rights.